SAP is hiring off-campus drives for the position of Associate Solution Support Engineer for Bangalore, India.. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
SAP Recruitment:-
Position: Associate Solution Support Engineer
Salary: Up To 4-10 LPA*(Expected)
Degree: Graduate Degree
Batch: 2020/2021/2022/2023/2024
Experience: Freshers/Experienced
Location: Bangalore, India.
What you’ll do
• You will be responsible to support customers with non-technical queries by displaying exceptional customer service.
• You would be expected to provide ongoing and timely communication to customers regarding the status of their requests and to seek out opportunities to add value to customers during all interactions.
• You will collaborate closely with your team members to ensure success. In your day-to-day you will: · Managing incoming calls, chat and emails related to customer service inquiries well within the set SLA’s · Diagnosing and anticipating current and future customer needs and provide assistance with both.
• Take ownership of escalations and follow up until closure.
• Identify and recommend areas for improvement in all areas in which tasks are performed.
• Collaborate with and develop strong working relationships with cross-functional, global teams ·
What you bring
Do you enjoy interacting with customers and helping them in solving their concerns? Are you analytical, self -motivated and enjoy working as a team? Do you enjoy continuous learning and working efficiently in a fast-paced environment? If this sounds like you, do you also bring: ·
• Strong communication skills both in written and spoken in English
• Maintaining a pleasant working environment for your team.
• Profound knowledge and expertise in handling irate customers
• Strong escalation management skills
• Strong problem resolution, analysis and reporting skills.
• Strong team player, able to work across a highly matrixed organization.
• Outstanding task-management and collaborative capabilities.
• Excellent communication, follow-up and documentation skills.
• Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues.
• Willing to work in Shifts – Rotational basis
• Willing to work on weekends and Public holiday
Job Segment: ERP, Cloud, SAP, Engineer, Database, Technology, Engineering
Apply Link:- Click Here
Join our Telegram Channel: Click here
Follow us on Instagram: Click here
