Oracle is hiring off-campus drives for the position of Technical Analyst for Mumbai, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
Oracle Recruitment:-
Position: Technical Analyst
Salary: Up To 9 LPA*
Degree: Bachelor’s Degree
Batch: 2020,2021,2022,2023 & 2024
Experience: Freshers/Experienced
Location: Mumbai, India.
JOB DESCRIPTION:-
- Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps).
- Knowledge of Windows, Mac and Linux operating systems and mobile devices.
- Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions.
- Basic network troubleshooting.
- Should be capable of multitask.
- Strong customer skills and customer oriented.
- Should have excellent communication skills English/Spanish (Oral & Written).
- Should be smart, enthusiastic and a good team player.
- Working knowledge of a Ticketing System (Jira Service Management).
- Ability and willingness to work in an environment providing 24x7x365 support.
ELIGIBLITY CRITERIA–
- Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support.
- Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers.
- Install, configure, and support workstation software, hardware, and printers.
- Implement applications and software upgrades and troubleshoot any performance issues.
- Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
IMPORTANT POINTS:-
- Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions.
- Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues.
- Collaborate with others to resolve complex issues.
- Identify and suggest possible improvements on procedures.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Participate in the testing and evaluation of new technology.
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