NTT Data is hiring off-campus drives for the position of Senior Engineer for Mumbai, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
NTT Data Recruitment:-
Position: Senior Engineer
Salary: INR 5 – 14 LPA*
Degree: Bachelor’s degree or equivalent qualification
Batch: 2022,2023 & 2024
Experience: Freshers/Experienced
Location: Mumbai, India.
JOB DESCRIPTION:-
- Proactively monitors the work queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides second-level support to all incidents, and requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients to extend support.
ELIGIBLITY CRITERIA–
- Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
- Relevant certifications include (but not limited to) –
- CCNP or equivalent certification
- CCNA certification in must, CCNP in Security or PCNSE certification is good to have
- Microsoft Certified: Azure Administrator Associate
- AWS Certified: Solutions Architect Associate
- Veeam Certified Engineer
- VMware Certified Professional: Data Centre Virtualization
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
IMPORTANT POINTS:-
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works with automation teams for effort optimization and automating routine tasks.
- Ability to work across various other resolver groups (internal and external) like Service Provider, TAC, etc.
- Identifies problems and errors before they impact a client’s service.
- Provide assistance to L1 Security Engineers for better initial triage or troubleshooting.
- Leads and manages all initial client escalation for operational issues.
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
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