AMAZING OPPORTUNITY
Mphasis is conducting off-campus drives for the position of TECHNICAL SUPPORT ASSOCIATE in Bangalore, India. Kindly follow the required steps . Kindly find the Apply Link below
Mphasis Recruitment:-
Position: TECHNICAL SUPPORT ASSOCIATE
Salary: Up to 8 LPA*
Degree: Any Graduate
Batch: 19/20/21/22/23/2024
Experience: Fresher(0-1yr)
Location: Bangalore, India
JOB DESCRIPTION:-
- The tasks of these Engineers could include one or more of the following:
- Must possess the zeal to demonstrate Customer First culture in every interaction
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
- Active demonstration of ownership, time management and multitasking of tools
- Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
- Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
- A+ , N+, MCSA, MCSE Technical certifications would be added advantage
ELIGIBLITY CRITERIA–
- Bachelor’s/Master’s Degree
IMPORTANT POINTS:-
- Service Desk PRIMARY SKILL : Technical Troubleshooting L1 PRIMARY SKILL PERCENTAGE : 90 SECONDARY COMPETENCY : Technical Support SECONDARY SKILL : Technical Support-Support Engineer SECONDARY SKILL PERCENTAGE : 5 TERTIARY COMPETENCY : Unified Communication TERTIARY SKILL : Office Telephony TERTIARY SKILL PERCENTAGE : 5
