AMAZING OPPORTUNITY IBM is establishing off-campus drives for the position of Technical Support Engineer for Bangalore, India . Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
IBM Recruitment:-
Position: Technical Support Engineer
Salary: INR 4-6 LPA* (Expected)
Degree: Bachelor’s degree
Batch: 2020/2021/2022/2023/2024
Experience: Freshers
Location: Bangalore, India
JOB DESCRIPTION:-
- Join the team building the next-generation partner solutions at Apptio.
- The Partner Technology Services team will work closely with our partner ecosystem and internal teams to develop and bring to market joint solutions.
- This role involves understanding the technical needs of our partners, architecting solutions that serve both our partners and customers, and being the technical liaison between our company and partner organizations.
- Provide technical support and training to our partners to ensure successful implementation and adoption of joint solutions.
ELIGIBLITY CRITERIA–
- Previous experience in technical support, software services, or system administration for a large end-user community.
- Experience with Troubleshooting Skills, Data Analysis Skills, Windows Servers.
- Experience with RESTful API is an added advantage.
- Fluent in English.
IMPORTANT POINTS:-
- Database skills, with the expertise to write and update SQL queries.
- Basic knowledge of JavaScript or similar language.
- Knowledge of Agile methodologies such as Scrum, Kanban, SAFe will be a plus.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment;
- Ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps;
- Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency;
- Acting as a customer champion by being the voice of the customer, checking communication channels to stay on top of and communicate effectively and proactively with the company or team updates;
- Being an example that continues to drive until the root cause is established with clear plans to resolve the customer issue.
Apply Link:- Click Here
