AMAZING OPPORTUNITY
Cognizant is establishing off-campus drives for the position of Associate for Chennai, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
Cognizant Recruitment:-
Position: Associate
Salary: Up To 6 LPA*
Degree: Bachelor’s Degree or Equivalent
Batch: 2024/2025
Experience: Freshers
Location: Chennai, India.
JOB DESCRIPTION:-
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Effective floor Management.
ELIGIBLITY CRITERIA–
- Bachelor’s Degree or Equivalent
IMPORTANT POINTS:-
- Continually assess skill level and provide intervention assistance.
- Contribute to and participate proactively in knowledge sharing sessions.
- Encourage team individuals to participate in organization innovation programs.
- Act as a buddy for new hires.
- Makes recommendations on R&R for team / individual achievement.
- Makes recommendations to team lead on team’s performance rating.
- Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
- Adherence to Organizational policies and processes (including Cognizant’s security policies LP timelines etc).
- Participate in recruitment drives.
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