AMAZING OPPORTUNITY
Cognizant is establishing off-campus drives for the position of Junior Data Analyst in Kolkata(Hybrid), India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
Cognizant Recruitment:-
Position: Junior Data Analyst
Salary: Up To 12 LPA*
Degree: Bachelors Degree or Equivalent
Batch: 2020/2021/2022/2023/2024
Experience: 0 – 4 Year(s)
Location: Kolkata(Hybrid), India.
JOB DESCRIPTION:-
- Oversee the management of customer data and ensure its accuracy and integrity.
- Provide support in the implementation and maintenance of Generative AI tools to enhance customer management processes.
- Utilize MS Excel to analyze and report on customer data identifying trends and areas for improvement.
- Handle customer complaints efficiently ensuring timely resolution and maintaining high levels of customer satisfaction.
- Collaborate with cross-functional teams to develop and implement strategies for improving customer service.
- Monitor and evaluate the effectiveness of customer management processes and suggest enhancements.
- Assist in the preparation of documentation and reports related to customer management and complaint handling.
- Ensure compliance with industry regulations and company policies in all customer management activities.
- Participate in training sessions to stay updated on the latest tools and techniques in Generative AI and customer management.
- Support the development of best practices for customer management and complaint handling within the team.
- Contribute to the continuous improvement of processes by providing feedback and suggestions.
- Engage with customers to understand their needs and provide tailored solutions.
- Maintain a high level of professionalism and confidentiality in all interactions with customers and team members.
ELIGIBLITY CRITERIA–
- Bachelors Degree or Equivalent
IMPORTANT POINTS:-
- Possess strong technical skills in Generative AI and MS Excel.
- Demonstrate expertise in customer management within the Life Sciences sector.
- Exhibit proficiency in handling customer complaints and ensuring timely resolution.
- Show ability to analyze and report on customer data using MS Excel.
- Display excellent communication and interpersonal skills.
- Have a proactive approach to problem-solving and process improvement.
- Be adaptable to rotational shifts and a hybrid work model.
- Maintain a high level of professionalism and confidentiality.
- Demonstrate a commitment to continuous learning and development.
- Show ability to collaborate effectively with cross-functional teams.
- Exhibit strong organizational and time management skills.
- Have a customer-centric mindset and a passion for delivering excellent service.
- Be detail-oriented and capable of managing multiple tasks simultaneously.
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